Introducing STRIKE: The Smarter Way to Handle Damage from Guests

If you've been hosting short-term rentals for any length of time, you already know the frustration: a guest checks out, leaves damage behind, and suddenly you're stuck navigating a slow, uncertain reimbursement process — filing claims, uploading photos, waiting days for a response, and often settling for far less than the actual cost of repairs.

It's one of the most common pain points in the industry. And it's exactly why we built STRIKE.

What Is STRIKE?

STRIKE is M&T Hospitality Solutions' flat-fee damage resolution service designed specifically for short-term rental hosts. For just $79 per incident, your team can easily handle the entire damage claim process — from documentation and communication to resolution — so you can speed up the process and get back to running your business instead of chasing reimbursements.

Why the Traditional Process Fails Hosts

The standard approach to guest damage — security deposits and platform-mediated claims — was never built with the host in mind. Security deposits are often capped well below the cost of real damage. Platform claim processes are time-consuming, require extensive documentation, and frequently result in partial payouts or outright denials.

Meanwhile, you're left managing repairs, coordinating contractors, and absorbing costs out of pocket while your property sits unavailable for the next booking. Every day of downtime is lost revenue.

How STRIKE Works

The process is straightforward:

1. Document the damage — photograph and note the issue at checkout.
2. Submit your STRIKE claim — provide the details through our simple intake process.
3. We take it from there — our application handles crafting communication, documentation, and resolution with the platform or guest.
4. Get back to hosting — no more back-and-forth, no more waiting, no more guesswork.

Who Is STRIKE For?

STRIKE is built for any short-term rental host who is tired of the damage claim runaround — whether you manage one property or a full portfolio. It's especially valuable for hosts who:

• Have experienced denied or underpaid damage claims in the past
• Don't have time to manage the claims process themselves
• Want a predictable, flat-fee cost for damage resolution
• Are scaling their portfolio and need a reliable system in place

A Flat Fee That Makes Sense

At $79 per incident, STRIKE costs less than an hour of most contractors' time — and far less than the value of a single lost booking day. It's a straightforward investment in protecting your property and your revenue.

No subscriptions. No hidden fees. Just a single flat rate per claim, handled by professionals who know the short-term rental space inside and out.

Ready to Stop Chasing Claims?

STRIKE is available now. If you're ready to take the stress out of guest damage resolution, visit our STRIKE page to learn more and get started.

Have questions? Reach out to our team directly at (844) 720-7700. We're happy to walk you through how STRIKE can work for your property.